BENEFITS OF LOAN REPAYMENT
While selling benefits be keen to note that it is key to sell benefits that suit the customer's situation i.e you are able to provide to the customer what they…
Update vs Progress
Updating This refers to changing the contact type of a file to various states. Eg from non contacted to contacted. From right party contact (RPC) to temporary not contactable (TNC)…
Principles Of Persuasion
Reciprocity- Customer’s feel obliged to give back to someone who gave them first (lending)(use the word fair often ) "Baba Myles, unaona wakati ulikuwa unahitaji pesa za kuinua biashara sisi…
Call Dispositions
A method to distinguish the outcome of any call is referred to as a call disposition. The following are some of the available dispositions in our systems. BRPC Busy Right…
Email Writing tips
Below are tips to keep in mind the next time we are writing an email. Do have a clear subject line. Most of us have to compete with the hundreds of…
Email Format and sample
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QA Metrics
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Note Writing
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Additional Information
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