Our services

Apex Collections Africa customer service

Customer  Service

Apex Collections Africa Debt collection

Recoveries Partner

Apex Business Process

Business Process Outsourcing

What You Will Get

Apex Collections Africa

Debt Collection

Apex Collections Africa Limited has developed a more focused innovative culture that seeks to embrace collection strategy and enhance its service delivery. We are technologically driven in our procedures and processes which enhance efficiencies in delivery of core objectives. Our focus is to embrace provision of professional debt management solutions that create value for all our stakeholders.

Customer Service

We offer great customer service and experience to our esteemed customers and potential clients, creating great synergies with them. This enables us to better understand them and solve area of concern or grievance with them. Having this in mind, our team is well trained and equipped with the necessary skills to make every customer appreciated.

Apex customer service

Quality Assurance

We enhance our performance through speech analysis, having the agility to analyze voice data and review 100% of call details. This enables us to automatically score the performance of every call, whilst simultaneously monitoring for compliance purpose. We have dedicated resources towards research in trends, products and services that enhance our service delivery.

Business Process Outsourcing

As needs and demands increase in our business operations, we believe Apex Collections Africa play a huge role in alleviating this pressure. We are more than ready to undertake your important processes such as customer support including eCommerce customer support, startup customer support and SaaS customer support. We have a dedicated specialized team, well equipped with skills to provide support to your esteemed customers.

Apex Collections Africa Business processoutsourcing.
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Skip Tracing

Amount outstanding can only be claimed if we are familiar with where the Defaulter is situated. Our workforce has access to the most all-inclusive state-of-the-art resources existing to our trade, including but not limited to search engines, computing software and exploratory pursuits from associates and people around the know-how of the defaulter. Information acquired is then evaluated and certified.